Please note that it is your right to file any complaint regarding any products or services offered by Jordanian Elaf for Integrated Solutions through one of the following channels:
- Through P.O. Box: 830080, Amman 11110
- Through the email: firstname.lastname@example.org
- You can contact the phone services and those who are available to receive your complaints around the clock on the number 0096262004717 from inside and outside Jordan.
- Visit the website: www.gatetopay.com
It is also worth noting that the time required to resolve and address your complaints will be from 1-10 working days, depending on the nature of the complaint, which the compliant treatment is expected to start immediately after the complaint is received.
On the other hand, please note that you have the right to refer your complaint to the Central Bank of Jordan or the legal authorities in the event that the decision presented by the complaint handler is not satisfying your expectations. Accordingly, please see below the contact details with the Central Bank of Jordan’s management:
- Postal address PO Box 37 Amman 11118 Jordan
- Telephone No. 0096264630301
- Email: Fcp@CBJ.gov.jo