Complaints


Dear Customer,
Please note that it is your right to file any complaint regarding any products or services offered by Jordanian Elaf for Integrated Solutions through one of the following channels:
  • P.O.Box 830080 Amman 11110
  • Email: customer.complaints@gatetopay.com
  • To discuss any aspect of our relationship or if there any complaint please feel free to contact us on our toll free line from inside and outside Jordan :
    • Call center services: 0096262004717

Meanwhile, We should mention that the time frame needed to handle or resolve your complaint will be from 1 upto 10 working days depending on the nature of the complaint.

On the other hand, Please be informed that you can proceed with your complaint through the Central Bank of Jordan or any legal entity in case you are not convinced with the decision offered by the service provider.


Below are the contact details of The Central Bank of Jordan:
  • P.O.Box 37, Amman 11118 Jordan
  • Phone Number : 06-4630301
  • Email: info@CBJ.gov.jo